Questions, answered plainly.

Yes!Photo, and identity on the Velvetta website is real!

Each model is a girl who has passed a special casting!

Your models have a dedicated photo library that unlocks as you chat. You can order photos or videos of your choice via chat or WhatsApp for a fee!

Yes. The Free plan gives you 3 messages a day with 5 companions, no card required. You can upgrade to Plus or buy a token pack any time you want more.

Yes. Cancel from your account settings whenever you like — your membership stays active until the end of the current billing period, with no cancellation fee.

We accept major credit and debit cards plus common digital wallets through our payment processor.

Yes. Your chats are private to your account and are never shared publicly. See our Privacy Policy for full details on what we collect and how it's protected.

Yes, Velvetta is strictly for adults 18 and older. We do not knowingly permit minors to access the platform, and accounts found to violate this are terminated immediately.

Go to Account Settings → Delete Account, or reach out through our Contact page and we'll take care of it.